top of page

SHIPPING POLICY

Thank you for shopping with Acadian Roots. We aim to provide you with a seamless and reliable shipping experience. Please review our shipping policy to understand how we handle the shipping of your orders:

  1. Order Processing Time: Once your order is successfully placed and the payment is confirmed, we strive to process and ship it within [X] business days. Please note that processing time may vary depending on the availability of the product, order volume, and any customization requirements.

  2. Shipping Methods: We partner with reputable shipping carriers to ensure efficient and secure delivery of your orders. The available shipping methods will be displayed during the checkout process. The shipping options may include standard shipping, expedited shipping, or any other relevant options based on your location.

  3. Shipping Costs: The shipping costs associated with your order will be calculated based on the selected shipping method, package weight, destination, and any applicable fees. The exact shipping charges will be displayed during the checkout process before you complete your purchase.

  4. Shipping Destinations: We offer shipping to most locations worldwide. During the checkout process, you will be able to select your country or region from the available options. If your specific location is not listed, please contact our customer support team for further assistance.

  5. Delivery Time: The estimated delivery time will depend on various factors, including the shipping method selected and your location. Please note that the estimated delivery time is calculated from the date of shipment, not the date of order placement. While we strive to meet the estimated delivery times, unforeseen circumstances such as extreme weather conditions may occasionally cause delays beyond our control.

If you have any further questions or require additional information about our shipping policy, please do not hesitate to contact our customer support team. We are here to ensure a smooth and satisfactory shopping experience.

Note: This shipping policy is subject to change without prior notice. Any modifications or updates to the policy will be reflected on our website.

RETURN POLICY

Thank you for choosing to shop with us. We strive to provide you with the best products and services. However, please note that we have a strict "No Returns Accepted" policy. We encourage you to carefully read the following terms and conditions before making a purchase.

​

  1. Final Sale: All purchases made through our store are considered final. Once an order is placed and the payment is processed, it cannot be returned or exchanged for any reason.

  2. Product Inspection: We ensure that all products are thoroughly inspected and meet the highest quality standards before being shipped to our customers. However, if you receive a damaged or defective item, please contact our customer support team within 24 hours of delivery. We will assess the situation on a case-by-case basis and provide appropriate assistance.

  3. Accurate Product Information: We strive to provide accurate and detailed product descriptions, including specifications, dimensions, and images. It is the customer's responsibility to review and verify all product information before making a purchase. If you have any questions or require additional information about a product, please reach out to our customer support team before placing your order.

  4. Shipping Issues: While we make every effort to ensure that your order is shipped accurately and promptly, unforeseen circumstances may occasionally arise during transit. If your order arrives late, is lost, or is damaged during shipping, please contact the shipping carrier directly to file a claim. We are not responsible for any shipping-related issues once the order has left our facility.

  5. Customer Support: Our customer support team is available to address any concerns or inquiries you may have regarding your order. Please reach out to us via email, phone, or any other designated contact method, and we will be happy to assist you within our capacity.

By completing a purchase through our store, you acknowledge and accept our "No Returns Accepted" policy. We appreciate your understanding and cooperation in this matter. Should you have any further questions or require assistance, please do not hesitate to contact our customer support team.

Note: This return policy does not override or invalidate any rights or protections that you may have under applicable consumer protection laws in your jurisdiction.

PAYMENT METHOD

At Acadian Roots, we offer convenient and secure payment options to ensure a seamless shopping experience. Please review the following payment methods we accept:

  1. Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. When making a purchase, simply provide your card details during the checkout process. Rest assured that your payment information is handled with the utmost security.

  2. Online Payment Platforms: We support popular online payment platforms such as PayPal, Google Pay, and Apple Pay. If you prefer using these platforms, you can select the relevant option during the checkout process and follow the instructions to complete your payment securely.

  3. Bank Transfers: For larger orders or corporate purchases, we offer bank transfer as a payment option. Please contact our customer support team for detailed instructions and our bank account information. Note that bank transfers may require additional processing time before your order is confirmed.

  4. Gift Cards or Store Credit: If you have a valid Acadian Roots gift card or store credit, you can redeem it during the checkout process. Simply enter the unique code provided on the card or credit voucher to apply the corresponding value towards your purchase.

Please note that we do not accept cash on delivery (COD) or personal checks as payment methods. All transactions are processed in the currency specified on our website, and any applicable taxes or fees will be included in the final order total.

If you encounter any issues or have questions regarding our payment methods, please feel free to reach out to our customer support team. We are here to assist you and ensure a smooth payment process.

Thank you for choosing Acadian Roots, and we look forward to serving you with our quality products and exceptional service.

bottom of page